TERMS & CONDITIONS
50% deposit at the confirmation of the reservation; full balance 28 days before departure.
You are entitled to a 80% refund of the deposit if you give us more than 28 days notice of your intention to cancel; 70% refund of the full price if you give us between 28 and 14 days notice of your intention to cancel; 30% refund of the full price if you give us less than 14 days notice of your intention to cancel. If the reason for your cancellation is covered under your insurance policy, you may be able to make a claim under that policy.
There is no travel insurance cover included in the price of the excursión. We strongly recommend that you take out comprehensive insurance cover for cancellation, medical expenses, personal accident, personal baggage, money and public liability before you travel. We accept no responsibility for the theft, loss or damage to personal belongings from at any time during the duration of your tour.
Changes by us
We reserve the right to alter or cancel the whole or part of the excursión in the event of happenings outside the control of Atlantidea Senderismo y Excursiones. Reasons for doing so may include but shall not be limited to such force majeure matters as extreme adverse local weather conditions or weather warnings, natural disasters, civil strikes or conflict, terrorist activity, fire, flood conditions and similar. No compensation will be paid for force majeure cancellations.
Your obligations and responsibilities
You must inform us in writing of any medical condition that's requires attention or medication before your tour start. When you book with us, you accept responsibility for any damage or loss caused by you. Full payment for any such damage or loss must be paid at the time direct to the owner. If you fail to do so, you will be responsible for meeting any claims (including legal costs) subsequently made against us as a result of your actions.
Under no circumstances can we be held responsible for weather conditions. We accept no responsibility for weather conditions that may affect the delivery and implementation of our itinerary.
In the event that you may wish to make a formal complaint against Atlantidea Senderismo y Excursiones your complaint should be made in writing: the Complaint Form is available at: Ctra. Juan Moreno 5/a, El Mocanal, El Hierro, Spain.